FREQUENTLY ASKED QUESTIONS

1. Where can I check my order status?

You can check your order status by visiting our official website and logging into your account. In the "My Orders" section, you will see the latest status and tracking information for all your orders.

2. How do I request a refund or return?

If you wish to request a refund or return, please contact our customer service team via email within 7 days of receiving the goods: heather@agiapolis.online. Please provide your order number and relevant product information, and we will process your request as soon as possible.

3. Who bears the return shipping costs?

Return shipping costs are usually borne by the customer, unless the return is due to product quality issues or incorrect shipment. In this case, we will cover the return shipping costs.

4. How long does my refund processing take?

Once we receive and inspect your returned goods, the refund will generally be processed within 7 business days and returned to your original payment method.

5. Can I modify or cancel my order?

If you wish to modify or cancel your order, please contact us as soon as possible. Once an order is in the processing stage, it cannot be changed or canceled. Please contact us via email as soon as possible for assistance.

6. How do you guarantee the quality of our products?

We are committed to providing high-quality products. All products undergo rigorous quality checks before leaving the warehouse. If you receive a product with any defects or damage, please contact us immediately for assistance.

7. How do I contact customer service?

You can contact our customer service team through the following methods:

Email: heather@agiapolis.online
Phone: (339) 228-4211
Address: 1611 Warner Bridge Rd, Shelbyville, TN 37160
Our customer service team works Monday through Friday, 9:00 AM to 5:00 PM (Eastern Time).

8. Do you offer international shipping?

Yes, we offer international shipping. Please select your country at checkout and view the relevant shipping options and costs.