REFUND AND RETURNS POLICY

Thank you for choosing Agiapolis LLC. We are committed to providing high-quality products and a satisfying customer experience. If you are not completely satisfied with your purchase, our refund and return policy is as follows:

1. Refund Period
Customers can request a refund within 7 days of receiving the item. For a refund, the item must be unused and in its original packaging with all accessories.

2. Refund Conditions
The following conditions apply to refund requests:

The item must be new, unused, and undamaged.

All original labels, packaging, and accessories must be returned with the item.

Refund requests must be made within 7 days of purchase.

3. Refund Process
Please contact our customer service team via email at heather@agiapolis.online, providing your order information (order number and item name).

We will provide you with a return address and detailed return instructions.

Once we receive and inspect your returned item, if it meets the refund conditions, we will process the refund within 7 business days.

4. Shipping Costs
Shipping costs for returns are the responsibility of the customer, unless the return is due to damage or incorrect shipment. We recommend using trackable shipping methods to ensure the safe arrival of your returned items.

5. Processing Time
Once we receive your returned items, we will process your refund within 7 business days. The refund will be returned to your original payment method.

6. After-Sales Service
If you have any questions about our refund and return policy, please feel free to contact us:

Email: heather@agiapolis.online
Phone: (339) 228-4211
Address: 1611 Warner Bridge Rd, Shelbyville, TN 37160

Thank you for your support of Agiapolis LLC. We look forward to providing you with excellent service!